Contact & FAQ's
Contact us
Shipping FAQ's
UK Deliveries
All UK orders over £150 qualify for free shipping with EVRI
Standard Shipping via Royal Mail - £3.95
Next Working Day (order before midday) via EVRI - £6.95
You will receive a tracking number via email when the order has been fulfilled.
If your order is shipped via EVRI, you will have options to change your delivery details.
If you enter your mobile number at the check out, you will also receive
automated notification of delivery time slots, and a notification when
the package has been delivered.
Orders placed Monday-Friday (before 12 midday) are processed &
shipped the same day. Orders received after midday are despatched the following working day.
Next working day orders will be received the
following working day (Mon-Fri are working days).
Orders placed on Friday after midday or on a Saturday/Sunday will be shipped on the following Monday.
Please note, Next Day Delivery is NOT guaranteed to the following postcodes and areas:
Most of the Scottish Highlands, remote areas, including the following postcodes: AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 -
TR25, ZE
All UK orders over £150 qualify for free delivery via EVRI.
Due to the turnaround time and process at our warehouse, we are not able to change an item or the delivery address once the order has been placed.
Please make sure you check the item/size and your contact/shipping information thoroughly before your order is placed.
Europe & Rest of the World
If you are ordering from outside the U.K then you might be charged extra duties and taxes when you import the shipment. These are beyond our control and are at the discretion of the country you are in. Please note that Sea_Washed is not liable for any additional duties or taxes that you may be charged.
EUROPE DELIVERY & RETURNS:
- Free tracked delivery starts at £150
- Delivery Costs will be shown in the checkout before you place your order
Please note that import duties are not normally applied to orders under £150 although some domestic taxes might apply. To avoid import duties in the EU it is advisable to order up to £150 each time or separate your orders into batches of £150.
REST OF WORLD DELIVERY & RETURNS:
- Free tracked delivery on order over £250
- Delivery Costs will be shown in the checkout before you place your order
Delivery costs vary depending on your location. Please ensure if you are ordering from outside of the UK, you have selected your country in the top right corner of the site. Your Delivery costs will then be applied when you checkout.
Order with express delivery selected are dispatched via DHL, you will receive a tracking number in your dispatch email. Delivery will take between 2 – 10 working days depending on your location.
Please note: Some countries only offer a tracked service. This will track your package at five points in its journey after dispatch, and when deliver has been fulfilled.
Before you commit to your purchase you should check your country's import tax and or duty charges. Sea_Washed cannot be held liable for any additional charges, taxes or duties issued by your countries import office. Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control
over these charges and we are unable to lower the stated value on any goods we send out. You will however have the option at checkout to pay your duty in advance if you so wish.
You have 14 days to return your item for an exchange or a return. The item must be in its original packaging, with all tags remaining in tact and the items must be unworn and undamaged.
Please email info@seawashed.co.uk for our returns form. Once you have completed the form please return your item using a tracked delivery service. Returns are your responsibility until they are received by our warehouse. We require proof of delivery in the event of any dispute.
We provide a returns service in the UK via EVRI. Please note that if you use this service a charge of £4.00 per return will be applied.